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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to ...

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Latest Marketing News

Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to a dealership that negatively affected their willingness to buy?   Each dealer had multiple stories, from customers having to walk through a messy...

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# Article Title Author Hits
1 Toasters or Cars? Jimmy Vee and Travis Miller 240
2 Optimizing your Dealership’s Marketing and Advertising Budget Ralph Paglia 856
3 Be First, Be Focused—Move More Metal Boyd Warner 365
4 Are You Speaking Their Language? Jimmy Vee and Travis Miller 252
5 Quick Response Codes—Your Store's Best Employee Andrew Wolfe 1719
6 Reduce Your Reliance on Auctions Boyd Warner 498
7 How to Use a Pattern-Interrupt Phone Strategy to Sell and Service More Existing Customers Every Month Boyd Warner 904
8 Endangered Profits Jimmy Vee and Travis Miller 532
9 New Data Reveals Aftermarket Chains Poaching Dealerships’ Customer-Pay Service Dollars! Mike Martinez 630
10 Stop Selling Product and Start Closing the Relationships Brock Allen 954
11 The Multi-Billion Dollar Certification Gap—a Problem in Search of a Solution Jeffrey Schwartz 590
12 Dealers Targeted by Attorney General for Advertising Allegations Nicole Munro 882
13 Game Changers—These Three Marketing Tweaks Can Make Your Year Jimmy Vee and Travis Miller 883
14 Wash Out Your Mouth with Soap! Tom Hudson 856
15 Can You Effectively Market Without Prices? Jimmy Vee and Travis Miller 991
16 How to Create a Money Making “Get-To-Know You” Continuity Campaign Tracy Myers 2112
17 10 Proven Strategies for Building a Winning Expert Brand Tracy Myers 769
18 Advertising Your Dealership Requires a Revolutionary New Attitude Tom Letizia 1266
19 A Simple Thank You Goes a Long Way Glenn Pasch 1226
20 Be a “One Price Dealer” Without the One Price Mike Marini 681
 
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