Consuming approximately 50% of gross, employees aren’t only a dealership’s single largest operating expense, they’re also its most powerful sales and customer service tool. To remain relevant against competitive threats such as autonomous vehicles, ride-sharing services, new listing sites, and car subscription services, hiring quality employees to drive a dealership
If you’re not always on the lookout for top talent, you’re probably missing quality candidates. While experienced salespeople might be the first on your wish list, there is one demographic that dealerships should not be ignoring: college students. Providing employment opportunities to college students is a great way to motivate
With the year wrapping up, now is the ideal time to evaluate whether or not your dealership met all of the goals you set at the beginning of the year. Are the sales and service teams that you started the year with still intact, or have they changed multiple times?
With respect to sales positions and service advisors, employee turnover has the greatest impact on a dealership’s performance. According to the 2015 NADA Dealership Workforce Study, the turnover rate for salespeople in dealerships is extraordinarily high—about 72%. What’s even more staggering is the turnover that occurs in the first three
Hiring is more of an art than a science. There was a time when you might have been able to get away with saying something like this. Those days are long gone. With the amount of data available to hiring professionals with respect to job seekers, leaving recruiting and onboarding