Customer Relationship Management
The Car Buying Revolution is Here. Now What? | Download Learn the 2 most important dealership goals to keep up the the way consumers are buying cars now in this White Paper by Autobytel. Download this White Paper for FREE by completing the form below, then click the “Download Now” button.
White Paper | The Mystery Lead Explained | Download Learn how to work a mystery lead smarter to avoid frustration and ultimately help you win the sale in this White Paper by Autobytel. Download this White Paper for FREE by completing the form below, then click the “Download Now” button.
White Paper | Turn Up The Volume On Process | Download Now is a great time for the auto industry to capitalize on technologies, drive leads, and grow sales from their own websites. But no matter how a customer reaches you – through your desktop site, your mobile site, your
Santa Monica, CA — July 28, 2016 — More new vehicles were leased in the first half of 2016 than during the first half of any other year in history, according to the latest Lease Market Report from Edmunds.com, the leading car shopping and information network. Lease volume has doubled
As the auto industry continues to change daily, dealership strengths and weaknesses become apparent throughout. When the internet age was born, a shift in the management talent of store occurred. A manager’s job, that used to only go to the strongest closer in the store, became a job that instead
To increase automotive sales, the dealers require opportunities. Only the marketing team can provide opportunities by attracting maximum new potential auto buyers. An auto dealership can use a number of advertising methods to lure people to their showroom—by giving printed advertisements in newspapers, business magazines, giving commercial ads on TV,
Your dealership may have what many employers deem to be a reasonable policy for all employees: a zero-tolerance drug policy. You likely test all new personnel before they’re hired, as well as employees who are involved in incidents resulting in injury. You may also conduct random testing. This policy is
In the context of compliance and credit reporting, I speak with controllers and general managers of dealerships every day. The majority of controllers want to know how they can cut costs in these areas without reducing their finance department’s productivity. Therefore, this article presents a scenario, then suggests a few
Used Car Valuation Difference | Download Learn about an exciting and totally different approach from many new online valuation and wholesale tools to use for used car valuation in this “Q&A You Need to Know” by The Appraisal Lane (TAL) . Download this White Paper for FREE by completing the
With his campaign promise to put a stiff tariff on vehicles manufactured outside of the United States, President Donald Trump has automakers scrambling and dealers worried. The proposed tariff, generally mentioned to be 20%, throws a wrench in auto pricing. If domestic manufacturers move production back to the U.S., they
When the election results were known the morning of November 9, 2016, one thing was certain: Change is coming. President Donald Trump’s administration made clear during its campaign and after the election that burdensome regulations had adversely effected business growth and jobs creation. An expressed priority of the new administration
Margin compression continues—what can you do about it? Car dealers are notorious for fighting through tough times. Their best right hook is more car sales, but there’s another way to punch back, which is to take some skin off margin compression by using cost and expense control. “Trim” is the
While you’re reading this, adaptive cyber criminals may be targeting your dealership and your customers—to steal your money and their identities. Today’s cyber thieves and hackers seem to remain one step ahead of security systems and theft deterrent tools, but that’s changing. That’s good news for any retailer, including auto
Birmingham, AL — Federal law enforcement is cracking down on deception and fraud in car dealership operations. An Alabama lawyer who represents auto dealers says they should take preemptive action to protect themselves from rogue employees, who could expose the dealership to significant liability. W. Scott Simpson, managing partner of
Timonium, MD — August 22, 2016 — Helion Technologies announced today that 75% of small businesses have experienced security breaches in the last 12 months, according to a recent survey conducted by Osterman Research. The findings were published in a July 2016 report titled IT Security at Small to Mid-Size
The definition of an incentive program is broad. Anything you do to motivate salespeople can be considered an incentive program. You can tailor a sales incentive program in a thousand different ways to ensure it captures the enthusiasm and interest of your staff. This flexibility is a double-edged sword, though,
BOSTON — March 22, 2017 — It doesn’t matter what you do, where you come from, or where you’re headed, everyone is a salesperson. This is the core premise of the new book, Who Knew? by Richard F. Libin, business owner, educator, and author. Libin asserts that selling is an essential skill,
Amazon made headlines last year with the launch of Amazon Vehicles, its new research site for auto buyers. Consumers can explore and compare makes, models, features, and even MSRP data. Franchise regulations mean Amazon can’t actually sell new cars yet, though it’s possible the company will get into the used
It seems like every industry conference features speakers and attendees who are buzzing about data and analytics. But too often, dealers end up trapped in the theoretical, and walk away unclear about actionable steps they can take to use data for their dealerships. Or, they attempt to implement analytics solutions,
Everyone knows that digital spend is a significant part of a dealer’s marketing budget, yet the majority of dealers aren’t able to accurately analyze the effectiveness of their digital marketing campaigns. This is because the reporting they have access to only delivers part of the picture. Depending on the source,
Alright, coach, it’s the third week of the last month in the sales quarter. Your team hasn’t quite hit its quotas for the month or quarter, and you’re running out of time. The pressure is on to get your best players on the field and finish the sales quarter strong.