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Mining for Gold in the Service Department

Fixed Operations

For many dealerships their fixed operations department makes the difference between profitability and going out of business. With an average of only 20 percent of dealership customers returning to the dealership for service, however, there is a lot of room for improvement. Fortunately, this also means that there is a lot of room to grow dealership profits from that missing 80 percent.   Getting back to the basics of best practices and good ...

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Fixed Operations
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# Article Title Author Hits
1 Mining for Gold in the Service Department Michael Bowen 135
2 Feminine Appeal Paula Lombard 412
3 Five Easy Tips to Rev Up Accessories Sales by 500 Percent Mike Martinez 346
4 You Can Lead a Horse to Water…But Can you Make Him Want to Drink? Dave Page 436
5 Is Your Service Department the Redheaded Stepchild of your Dealership? Dave Page 414
6 Parts for Profit Part Five Larry Williams 483
7 Parts for Profit Part Four—Profitable Inventory Control Philosophies Larry Williams 628
8 Parts for Profit—Part Three Larry Williams 648
9 Parts for Profit—Part Two Larry Williams 723
10 Parts for Profit—Part One Larry Williams 701
11 Fast and Convenient Oil Changes Yield Long-Term Customer Retention and Profits! Steve LaPenta 1842
12 Get the Book Out Mike Thompson 1411
13 Times Have Changed Randy Johnson 1303
14 Pre-Sell Customers Before the Service Lane Gary Nixon 1516
15 The “Prime Item” Myth Les Silver 1768
16 Building More Profits in Fixed Operations Michael Bowen 2248
17 Are You Making the Most of Your Service Write-up Process? Joe Coli 2063
18 Times Have Changed Randy Johnson 1545
19 Eye Contact, Restating The Problem, And Marketing Your Service Department Mike Thompson 2281
20 How To Eliminate $125 From Your Per-Car Reconditioning Costs Robert Keppel 1442
 
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Tom K 120 x 600 May 2010
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