How Your Dealership Can Use Social Media to Make Your Customers Feel Special
Running a car dealership can be difficult. Buyers are never quite sure what they want, and for something so expensive and important, they tend to be unable to make up their mind. As a result, it’s very easy to lose customers to competing dealerships. But one way to really draw in potential customers and make them more inclined to buy from you rather than someone else, is by making them feel special. In some ways it seems obvious and in others it’s nothing short of ridiculous, but customers that feel like you actually care and have a personal interest in them will be happier to support you. Therefore, they are more willing to buy from your dealership, than a customer with no relationship with you whatsoever.
So how do you go about making your customers feel like superstars? Look no further than online social media: one of the most commonplace and most important tools a business owner could ever make use of. Social media lets you get to know your consumers on a personal level and gives you many ways to show that you care and value each one of them. Here are some tips on how to make the most of your social media in this regard:
When a customer comments on one of your posts, go ahead and write back. By taking the time to either answer their questions or respond to their ideas and thoughts, you are showing them that you care. Thereby making them feel special. You can even go ahead and follow their profiles. Then, instead of waiting for them to leave you a comment that you can respond to, you can go ahead and comment on the material that they post on their pages. This is an even better way to show that you care, because it means you actually take the time to get to know your followers and by reading their posts.
A great way to show your customers you care about them is by offering giveaways, coupons or other free gifts. This will lead them to comment on your profile more and encourage them to continue their relationship with you by coming to your dealership and checking out your products.
3. Say Thank You
Everyone loves to be appreciated, and nothing shows appreciation more than a simple thank you. If a customer says something nice about you, leave them a simple “Thanks!” and they’ll be feeling like a million bucks. If they do a lot of business with you, tell them how much it means to you with a nice, hearty thank you.
4. Address Needs
Another good way to show your customers you care about them is by sharing information with them that they could benefit from, even though it does not relate to your own dealership. For example, you could warn them to be careful when driving so that they can all stay safe. Give them the contact information for a good auto accident attorney just in case. The information is still related to cars, but it is something they alone will benefit from. Therefore, by sharing this information with them will show them you care about their wellbeing.
5. Ask Customers to Share Opinions
You want to show your customers you care? Well what better way than by making changes to your dealership based on what customers want? Ask them what they would like in a dealership, and show them how much they mean to you by making those changes.
There are a number of other ways to use social media in order to make your customers feel good about themselves, but following the 5 steps listed here will give you a great place to start.
Courtney Gordner is a passionate blogger with a love for internet marketing and social media! Read more from her on her blog, www.talkviral.com.