What is Big Data?

Written by Boyd Warner. Posted in Marketing

magnifying glass over ones and zeros

“Big Data” was the big trend at NADA this year. Sounds impressive, doesn’t it, big data? Walking the convention’s exhibit aisles gave the impression that any dealership not tuned in to big data was in big trouble. Add a comment

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Why Can’t Everyone Deliver Luxury Service?

Written by Glen Pasch. Posted in Marketing

butler with five star card

Recently, I was rereading an article about how luxury brands are stepping up their customer service with new perks and staff training. What was interesting is that finally some brands were looking to emulate the same high-touch customer service philosophy as other industries. Businesses are recognizing that the experience of how you interact with the customer is now even more important than ever before. Add a comment

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