Most of us, truth be told, don’t like being held accountable. The word accountability can sound negative, like punishment. We don’t cozy up to it without difficulty—we need a good reason to do so because people love wiggle room. But then again, wiggle room can lead to problems, especially in
A friend remarked to me how emergency health care has radically changed. Upon a recent visit to an urgent care facility, all of his information had been digitized, and the people there had his previous records at their fingertips. They knew his allergies, medications, and previous experiences. It was an
As you already know, consumers’ buying behaviors are evolving. Not only are more transactions than ever being initiated online, but now, some companies are promising a complete online transaction. You may wonder how your brick-and-mortar dealership will compete with the latest technologies that offer a fully automated, consumer-driven online transaction.
We live in skeptical times. Our country has just experienced a strange election cycle fueled by fake news, divisiveness, and misinformation. Many people formed their opinions based on what they believed to be trusted information, but it’s become increasingly hard to tell fact from fiction. When people don’t know who
A skilled F&I consultant is one of the highest-paid employees in the car dealership, second only to the general manager or dealer operator. Their ability to create profit at the dealership makes them in demand and increasingly hard to find. Plug “F&I” into Google Alerts and be ready for the
When sports teams take the field, commentators review their attributes, experience, and records. And although all players are unique, one cannot help but to compare their stats against their competition. How well does your finance and insurance department stack up against its F&I competition? Although different dealerships deal with particular
In 1965, technology pioneer and Intel co-founder Gordon Moore developed what would become known as Moore’s Law, describing how computer processing speed doubles every 18 months. In 2016, some say that the next five to 10 years of technology innovation will move faster than that of the past 100 years.
There may be reasons why a dealership doesn’t insist that its F&I department use a menu for presenting F&I products, but they are not supported by indisputable, real-world data, which offers overwhelming evidence of the advantages of e-menu presentations. The following are three costs a dealership incurs when it continues
Surveys tell us customers loathe the finance office process the most. The time this phase of the deal can take drives buyers nuts. Because finance managers know this, they are prone to rushing through the F&I aftermarket product presentation or skip it altogether. Thus, saving time, if only minutes, while