With the year wrapping up, now is the ideal time to evaluate whether or not your dealership met all of the goals you set at the beginning of the year. Are the sales and service teams that you started the year with still intact, or have they changed multiple times?
With respect to sales positions and service advisors, employee turnover has the greatest impact on a dealership’s performance. According to the 2015 NADA Dealership Workforce Study, the turnover rate for salespeople in dealerships is extraordinarily high—about 72%. What’s even more staggering is the turnover that occurs in the first three