April 26, 2017 — Automotive dealerships in the U.S. risk losing business by making customers wait on hold for more than half a minute, new research has revealed. Every call made to companies in the sector as part of the large-scale study, conducted by audio branding specialist PHMG, was put
Ten years ago, the smartphone and Facebook came into the world within a few months of each other. This combination of having fingertip access to the sum total of all human knowledge and a rapidly expanding network of “friends” from all around the globe fundamentally changed human communication. And it
Houston, TX — March 6, 2017 — InteractiveTel (www.interactivetel.com), a system that tracks, monitors, and reports each interaction by phone or text to give dealers comprehensive knowledge of their customers, today announced a new partnership with DealerTeamwork focused on improving Launch Control’s ability to capture and analyze customer interactions in real-time.