It’s anyone’s guess. So, who’s our regulator these days anyway? Well, it’s either the FTC or the new Bureau of Consumer Financial Protection depending upon several factors, including whether you have vehicle servicing operations (think repair shop) and/or whether you sell or hold your own paper (that is…retail installment contracts or leases). … [Read more...] about A Dealer’s Federal Regulator—Who and When?
Archives for July 2011
I am writing this article for you, the dealer. It is your money that I am writing about—all the capital you have invested, and the lack of information you have concerning your investment. Suppose you invested in real estate. At the end of the year, your manager gave you the profits, and that was all. Would you like to know which property appreciated the … [Read more...] about Parts for Profit—What a Dealer Needs to Know
When it comes to incentives, it’s not small “potatoes” and definitely not a simple task. Nor is it for beginners; with a maze of information to maneuver through, transactions, requirements, and processes, the steps from customer offerings to the incentive payments are numerous. Therefore, it requires an effective staff and system to ensure that it’s done … [Read more...] about The Eight Most Common and Costly Mistakes in Managing Incentives
*hint—It might affect your SEO strategies Going to the library to look up information, or pulling out a hard cover copy of a dictionary has become a thing of the past. According to comScore, nowadays, more than 14.7 billion searches are being performed each month. Everyone is ‘Googling’ items or visiting other major search engines to find the … [Read more...] about How Consumers Search and Why It’s Important to You
There are many stories out there already, which any manager will share when complaining about their employees. There is the one with the salesman who scans Twitter for hours; there is the employee who harasses a coworker several cubicles down from him by hijacking her Facebook account and posting harassing comments; and of course there is the ubiquitous case of the worker that … [Read more...] about Social Media Safety in the Workplace—Tips to Protect Your Employees