Highlights include full support for Mobile Text Connect integrated with chat in one app, complete with automated opt-out procedures and more to help with regulatory compliance.
January 23, 2014 – Contact At Once! continues to drive mobile innovation with the recent version 3.1 release of its mobile app for Android and iOS devices, now with full support for Mobile Text Connect, Contact At Once!’s unique one-to-one texting solution.
Mobile Text Connect and the latest version of the Contact At Once! mobile app help businesses address some of the more significant issues associated with employees using personal mobile accounts and cellphones for business-related texts.
“Salespeople are going to text with prospects and customers,” says Marc F. Hayes Jr., Contact At Once! co-founder and executive vice president. “Our solutions help businesses reduce risk of non-compliance with the Telephone Consumer Protection Act (TCPA) when it happens.”
Employees can still use their personal phones to communicate with customers, but messages are received, responded to and initiated through the Contact At Once! system complete with permission-based rules, automated opt-out procedures and documentation.
These new texting capabilities enhance the mobile app’s already powerful chat answering features, giving customers one app for chat and text. Additional updates include the ability to view previous text conversations and access a company’s “Buddy List” for instant internal communication via chat.
“We’ve put the full convenience of chatting and texting in the sales team’s hands,” says Hayes. “Now, they can keep the conversation going or initiate texts to prospects as follow-up right from their own phones—just the flexibility they want. Yet the business can ensure that mobile lead control, quality assurance and regulatory compliance are taken care of, as well.”
Automotive professionals attending the 2014 NADA Convention and Expo later this week may see a demo of the new mobile app and Mobile Text Connect at the Contact At Once! booth (#6729).
About Contact At Once!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 13,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.
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