articles by

Carol Marshall

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An Excellent Customer Experience Needs the Human Element

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Is Your Dealership Site Ready for the New Era of Car Buyers?

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Are We There Yet? Actionable Steps For Digital Retailing Success in Automotive

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In the Quiet, Listening Becomes Easier

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With High Regard—What Buying a Mattress Taught Me About Customer Service at the Dealership

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Dealership Management Advice: Work Smarter Not Harder in 2020