The Forest and The Trees In the unforgettable words of New York Yankees legend Yogi Berra, "You can observe a lot by just watching." Perhaps hidden within that bit of classic nonsense is a more meaningful lesson: keep your eyes on the prize. If you own or run a dealership or you are a vendor supporting dealerships, the prize is to gain and sustain market share. And … [Read more...] about Master the Art of Seeing Clearly to Create a Culture of Success
Your Plan B in the Middle of a Rising Tide
Contrary to popular belief, our industry did not crash and burn during the depths of the pandemic recession. As an industry, we found new ways to bring touchless delivery to customers, we introduced white glove services to customers across the board, we took our stores to digital overnight. As a result of our great industry's ingenuity, we are now experiencing a … [Read more...] about Your Plan B in the Middle of a Rising Tide
4 Ways to Rebuild Your Dealership’s Culture Post-COVID-19
A recent report by McKinsey and Company entitled "Reimaging the office and work-life after COVID-19", found 80% of people reported enjoying working from home during the COVID pandemic. With so many companies deciding how, when, and whether they will bring their employees back to work, now is a great time to examine your dealership's culture and determine if your original store … [Read more...] about 4 Ways to Rebuild Your Dealership’s Culture Post-COVID-19
5 Ways to Put Reliability at the Center of Your Store’s Success
On the old classic TV show "Lassie," Timmy never fell down a well, contrary to popular belief. But viewers knew if Timmy did, he could rely on Lassie to get help. According to a J.D. Power conclusion based on a survey of 85,000 respondents, the #1 attribute car buyers look for in their next vehicle purchase is reliability. But what exactly do they mean? The dictionary … [Read more...] about 5 Ways to Put Reliability at the Center of Your Store’s Success