You cannot negotiate with a storm. Once it’s upon you, it dictates to you what you have to do. But knowing that the storm is coming means you have choices to make to prevent catastrophe. And when the weather forecaster and the umbrella salesperson work together, storms become something different altogether. We are living in a moment of climate change in the way car … [Read more...] about Are You Ready for the Climate Change Coming to Your Dealership Ecosystem?
In October 1948, two brothers closed their hamburger restaurant, fired their carhops, streamlined their menu, reorganized their kitchen, and invented the Speedee Service System, which emphasized speed, low prices, and high volume. Their redesigned drive-in opened a few months later and was innovative for its day, requiring the customers to learn how to serve themselves by … [Read more...] about Without a Workflow Process, Your F&I Department Is Just Winging It
Tinker Hatfield is famous among sneaker enthusiasts; his engineering work for Nike revolutionized movement, running, and athletic performance. Comparing the sneakers of the past to his radical Air Jordan design is a lesson in the way futuristic thinking and innovative technologies improve fundamental behaviors and activities, like running. When you consider everything … [Read more...] about Are You Embracing the Future and Running to Win, or Just Running in Place?
“The only thing we have to fear is fear itself.” “Mr. Gorbachev, tear down this wall.” “I have a dream.” You can hear the voices in your head when you read these quotes. They’re from persuasive, impassioned speeches given at exactly the right moments in time to make history. These indelible moments came from the speakers’ heart and deeply connected with their audience. … [Read more...] about Harness the Persuasive (and Profitable) Power of Needs-Based F&I Presentations
How important is cash flow to your dealership? And how important is it for your customers to have an efficient, high-end, and brand-consistent transaction experience? Both questions are impacted by how your dealership incorporates e-contracting into its F&I process. E-contracting is used in multiple ways in the industry, but is always a benefit to the bottom line. The … [Read more...] about How Dealership Cash Flow Benefits From E-Contracting