It’s finally December 37th and your last deal is in the books and you have officially gone from hero to zero. The last rush of commercial deals and that comes with it has settled. For those of you who are new to this business, this is where the local business owners waited until the last week of the year, or in many cases, the last day of the year to pull the trigger on a large … [Read more...] about The Calm After the Storm
Creating the Ultimate Dealership Customer Experience
I was talking about mindset with my good friend Tommi Weeden and I was explaining to her that sometimes I work with guests that require A LOT. What I meant by that is they seem to take longer to get through the process. They can be walking “time bandits” in all honesty. She told me something that really resonated with me. Tommi told me: remember that everyone is different and … [Read more...] about Creating the Ultimate Dealership Customer Experience
Everybody is Your Friend, You Just Haven’t Met Them Yet
I was leaving my building in downtown Denver, heading to the dealership in Boulder this morning and I was thinking to myself how grateful I am to have the most wonderful circle of influence that I have in my life. Not just because of the people who had mentored me over the years, but also for the people I had found over my career who cared about me when they didn’t have … [Read more...] about Everybody is Your Friend, You Just Haven’t Met Them Yet
Make Your Paycheck Great Again: The Squirrel Doesn’t Get All Its Nuts from One Tree
Over the past few months, I have had what seems to be a recurring conversation with a variety of people in my circle of influence. Today, while prepping some deals that were coming in later in the evening, I sat down with one of my best salespeople at this dealership, Joe Cleland – and he was the inspiration for the title of the article you’re about to read. If you were … [Read more...] about Make Your Paycheck Great Again: The Squirrel Doesn’t Get All Its Nuts from One Tree
Cupcakes and Etch in the Finance Department
Sometimes even the best pros in this business will get a deal thrown at them that they know is an uphill battle from jump street because of how it was worked. The appearance of any opportunity is gone. This is where a true F&I pro will push pause and think before reacting compared to the know it all rookie who huffs and puffs about a "cash deal." The deal has to be done … [Read more...] about Cupcakes and Etch in the Finance Department