Will Mapes

It can sometimes seem as if you’re running a compliance department instead of a service department. A customer contests a service bill, claiming the work wasn’t authorized or, perhaps, it turned out to be more expensive than expected. You know your service advisors are highly qualified and well-trained, and you assume your customers are honest. But your service business … [Read more...] about How Text and Video Messaging Helps Your Service Department Avoid the “Lost in Translation” Moment