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Will Mapes

How Text and Video Messaging Helps Your Service Department Avoid the “Lost in Translation” Moment

March 15, 2018 by Will Mapes

It can sometimes seem as if you’re running a compliance department instead of a service department. A customer contests a service bill, claiming the work wasn’t authorized or, perhaps, it turned out to be more expensive than expected. You know your service advisors are highly qualified and well-trained, and you assume your customers are honest. But your service business … [Read more...] about How Text and Video Messaging Helps Your Service Department Avoid the “Lost in Translation” Moment

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