I was leaving my building in downtown Denver, heading to the dealership in Boulder this morning and I was thinking to myself how grateful I am to have the most wonderful circle of influence that I have in my life. Not just because of the people who had mentored me over the years, but also for the people I had found over my career who cared about me when they didn’t have … [Read more...] about Everybody is Your Friend, You Just Haven’t Met Them Yet
Since the industrial revolution, the clock has been ticking on human labor. As luck would have it, as jobs were eliminated, more jobs were created to take the place of those that became redundant. After decades of automated task encroachment, the western world is finding itself facing a chasm between a qualified workforce and jobs that need filling. For the average person, … [Read more...] about Whose Task Is It Anyway: Dividing Labor to Save the Future
The most predictable way to predict the future, is to create it.Abraham Lincoln A Future Perspective on the Possible & Probable Scenarios Slight disclaimer, I am putting forward my thoughts and perspectives on the future of automotive retailing in 2030, not based on specific research, but rather on my years in the industry, the evolutions we have seen already, and the … [Read more...] about What Will Automotive Retailing Look Like in 2030?
Sierra Toyota in Sierra Vista, AZ is a small market Toyota dealership, and the leadership team understands the value of providing an exceptional customer experience. They have invested in technology, training, and staff to support initiatives like digital retailing and vehicle pick-ups for service. One program they recently implemented is called Quickride, an app that organizes … [Read more...] about Sierra Toyota Recognized for Community Actions
CarGurus and GfK recently studied the digital path to purchase of over 3,000 car shoppers. We dug into that data, as well as data from a series of COVID-19 Sentiment Studies we conducted this year, to see how the shopping journey has evolved. What we found is that today’s car buyers aren’t experts on car shopping anymore. Since many only replace their … [Read more...] about Latest Research: Evolution of The Car Shopping Journey in 2020