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Customer Experience

5 Lessons From the InsideAuto Podcast as We Enter 2021

January 5, 2021 by Ilana Shabtay

automotive new ideas

The InsideAuto Podcast hosts top GMs, Thought Leaders, Entrepreneurs, and Marketers in and out of the automotive industry.  Launched in the middle of the pandemic, it covers everything from productive quarantine hobbies to effective marketing as we encounter the dynamic market.  Below is a roundup of the best tips and tricks from top automotive professionals that … [Read more...] about 5 Lessons From the InsideAuto Podcast as We Enter 2021

How COVID Is Reshaping Car Shopping and What It Means for Your Dealership

December 23, 2020 by Ashley Karr

covid dealership

When Covid came crashing onto the scene at the start of 2020, it brought disruption across almost every industry, including automotive. Dealerships were forced to close their doors to in-person visits, OEM plants shut down, auctions moved online, and consumers stayed home.  Nine months later, dealers have shown incredible resilience and flexibility in adapting their … [Read more...] about How COVID Is Reshaping Car Shopping and What It Means for Your Dealership

Online Reviews: The Golden Key to a Solid SEO Strategy

December 17, 2020 by Brent Albrecht

We seem to finally be getting to a point where I estimate a significant majority of dealers track and care about their review scores. However, the motive for actively managing reviews focuses on a couple of different objectives. One is to comply with OEM standards or excellence programs. For example, both General Motors and FCA require that dealers enroll in a Reputation … [Read more...] about Online Reviews: The Golden Key to a Solid SEO Strategy

Everybody is Your Friend, You Just Haven’t Met Them Yet

December 3, 2020 by Justin Gasman

people connections

I was leaving my building in downtown Denver, heading to the dealership in Boulder this morning and I was thinking to myself how grateful I am to have the most wonderful circle of influence that I have in my life. Not just because of the people who had mentored me over the years, but also for the people I had found over my career who cared about me when they didn’t have … [Read more...] about Everybody is Your Friend, You Just Haven’t Met Them Yet

Whose Task Is It Anyway: Dividing Labor to Save the Future

December 1, 2020 by Bill Playford

timing and strategy

Since the industrial revolution, the clock has been ticking on human labor. As luck would have it, as jobs were eliminated, more jobs were created to take the place of those that became redundant. After decades of automated task encroachment, the western world is finding itself facing a chasm between a qualified workforce and jobs that need filling. For the average person, … [Read more...] about Whose Task Is It Anyway: Dividing Labor to Save the Future

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