Industry News
How Quality, Quantity, and Rising Costs Will Shape Dealer Performance in 2026
By Tiger Okeley, Executive Board Member at Oak Motors The last five years have been a wild ride for car dealers. I’ve seen it firsthand in my work...
The Smartest First Move Dealers Can Make with AI
The question came up in a quiet moment during an NCM 20 Group meeting recently. Not during a presentation or a vendor pitch, but in one of those side...
The Clean Underwear Shot Clock
When you travel, do you run the daily underwear math like you're prepping for a Mars mission? If you said “no,” then: You just casually pack your...
MCP Servers are the New API on the Block: Here is What You Need to Know
So your dealership finally jumps on that shiny new AI agent promising to make lead handling a breeze. There’s just one hiccup: the AI needs access to...
Popcorn Thinking in a Potato Chip World
When you are thinking about what to eat with lunch, do you dive head-first into a bag of potato chips without regard to calories and fat content? Do...
From Zero to AI: How Dealers Can Start Using Artificial Intelligence Today
Walk into most dealerships and ask about AI, and you’ll hear the same thing: “That’s just another vendor fad. We tried it and it didn’t work. I don’t...
The Risks Of Playing Blind: Lessons from Steinway’s Wood Shortage
Who would’ve thought a Seattle-made piano business could be shaken by a tree-cutting fight in Alaska? That’s exactly what the Wall Street Journal...
Dealer’s Playbook for Turning Reviews Into Revenue
I was one of those people who got hooked on Yelp early, when it still felt like a novelty. It wasn’t just about looking up a restaurant, it was more...
Lessons From the AI Frontlines in a BHPH Dealership
By Tiger Okeley, Executive Board Member, Oak Motors / Indiana Finance Company The artificial intelligence (AI) wave has crashed over all of us in the...
The GM’s AI Assistant: Turning Daily Chaos Into Clean Profit
Running a store today is a grind. Your morning starts with too many problems: a salesperson quit, ad spend feels like a black hole, trades are...
The Hidden Gains of Using AI in Fixed Ops
I’ve been in and around service departments for over three decades. First as a technician, an advisor, a manager, and now as someone who helps...
5 Ways to Make Your Service Department a Favorite with Women
I’ve spent my entire life in the car business, so when I walk into a service department, I notice things most people don’t. My eyes go straight to...