I was leaving my building in downtown Denver, heading to the dealership in Boulder this morning and I was thinking to myself how grateful I am to have the most wonderful circle of influence that I have in my life. Not just because of the people who had mentored me over the years, but also for the people I had found over my career who cared about me when they didn’t have … [Read more...] about Everybody is Your Friend, You Just Haven’t Met Them Yet
Since the industrial revolution, the clock has been ticking on human labor. As luck would have it, as jobs were eliminated, more jobs were created to take the place of those that became redundant. After decades of automated task encroachment, the western world is finding itself facing a chasm between a qualified workforce and jobs that need filling. For the average person, … [Read more...] about Whose Task Is It Anyway: Dividing Labor to Save the Future
The most predictable way to predict the future, is to create it.Abraham Lincoln A Future Perspective on the Possible & Probable Scenarios Slight disclaimer, I am putting forward my thoughts and perspectives on the future of automotive retailing in 2030, not based on specific research, but rather on my years in the industry, the evolutions we have seen already, and the … [Read more...] about What Will Automotive Retailing Look Like in 2030?
Contrary to popular belief, our industry did not crash and burn during the depths of the pandemic recession. As an industry, we found new ways to bring touchless delivery to customers, we introduced white glove services to customers across the board, we took our stores to digital overnight. As a result of our great industry's ingenuity, we are now experiencing a … [Read more...] about Your Plan B in the Middle of a Rising Tide
COVID-19 has disrupted how consumers interact with businesses in several industries, and auto dealerships are no exception. The industry has had to adapt to how customers get repairs and shop for cars. With economic uncertainty looming, car owners are opting to make repairs to current vehicles now more than ever, both to keep it running for longer as well as increase the … [Read more...] about Survey Reveals Car Repair Trends During the Pandemic