As we began our research, it became apparent that this would not be a standard COO interview. Ed has successfully implemented human centric ideals which continue to translate into Bozard Ford Lincoln’s immense growth and recognition as one of the Top 100 Dealers to work for.
As Ed prepares to share his insights at CXAUTO 2022, we wanted to meet the Leader who has grown the Dealership from 44 to 308 employees whilst continually giving credit to those around him.
Ed takes a seat and smiles, he shares that he has a great day ahead of him and by doing so, sets the tone for an open and personable conversation. What ensues is a whirlwind of golden nuggets, what feels like an exclusive TED Talk, if you will.
Our Editorial Team would later spend time analysing and drawing together these pearls of wisdom. Careful not to miss a thing and with the goal of stringing it all together, we are honoured to share Ed’s insights on people, leadership, building teams and thriving through and beyond a global pandemic.
Ed on Leading through a Pandemic:
Ed described their approach as reallocating resources to align to who they wanted to be when they came out of of it all, “we wanted to make sure we were making our Store better”. Approaching this from an entrepreneurial mindset, setting goals and finding a way to get there.
Ed on Leadership:
Ed on Self-Development and taking Ownership of your Personal Growth
Ed on Building Teams:
Ed on Building Trust and Loyalty amongst your Employees:
Ed on Advice for New Leaders:
“In a football game, if we are down seven points with two minutes to go, well if that clock wasn’t there, we are down by seven points but we have all day to catch up. The goal setting element is about giving your team something to chase after, but you have got to break it down to where it is relevant. A goal that someone wants to achieve at some point in their career, is not necessarily a goal that you want to set today. Make it relevant, make sure its obtainable, make it time bound and constantly talk about it."
As Ed celebrates his ten year anniversary with Bozard Ford Lincoln, we look forward with confidence. There is a future for human connection within the highly competitive automotive retail space, in fact, it may be what is driving it.
Click here for more information
Join our newsletter and get news in your inbox every week! We hate spam too, so no worries about this.