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articles by
Carol Marshall
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Commentary
An Excellent Customer Experience Needs the Human Element
Carol Marshall
Nov 5th, 2021
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Commentary
Is Your Dealership Site Ready for the New Era of Car Buyers?
Carol Marshall
Feb 12th, 2021
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Best Practices
Are We There Yet? Actionable Steps For Digital Retailing Success in Automotive
Carol Marshall
Nov 18th, 2020
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Commentary
In the Quiet, Listening Becomes Easier
Carol Marshall
Jun 2nd, 2020
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Commentary
With High Regard—What Buying a Mattress Taught Me About Customer Service at the Dealership
Carol Marshall
Apr 3rd, 2020
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Commentary
Dealership Management Advice: Work Smarter Not Harder in 2020
Carol Marshall
Feb 18th, 2020