Sarah Vantine
DMM Expert Sarah Vantine
Sarah aims to transform the traditional 7-touchpoint car buying process into a relationship-driven 2-part experience, building lifetime value relationships along a customer’s buying journey.
Over the last decade, Sarah has evolved her career from being a sales consultant at a dealership to championing multifaceted business development strategies across variable and fixed operations departments.
Sarah is passionate about helping automotive dealers succeed by creating business development strategies that remove roadblocks, empower people, and elevate the customer’s experience. Through investing in the automotive industry by providing dealer training solutions across BDC, Sales, Fixed Ops, and Leadership, Sarah continues to live her mantra of “people first.”
Named a 40 Under 40 Automotive News star for her proven results in creating a revenue powerhouse service business development center she built from scratch in 2018, Sarah went on to be recognized by AutoSuccess Magazine’s Women at the Wheel honoree in 2022. She has been featured in numerous publications, interviews, and speaking engagements.
Articles by Sarah
Culture of Curiosity: The Key to Effective Technology Change Management
Technology continues to rapidly advance the customer experience. Apps, AI, and even robots are deployed in businesses with the intention to enhance and make things easy. Conversations around what customers want in their vehicle sales or...
Building Better Customer Experiences in Your Service Department
Service department employees are often the unsung heroes of dealerships. While the sales department is an important part of the customer experience, service is most often where the customer experience influences dealership loyalty. In recent...
Is your Service Scheduler a Minefield? 3 Tips to Maximize your Shop Capacity
Many of us remember playing “Minesweeper” to pass the time on our personal computers. You’d click boxes to expose a numbered box that indicated how many mines it was in contact with, plant flags where you suspected mines were, and try not...
What’s the Status? How Dealerships Can Avoid Missed Opportunities With Existing Clients
“Hi, I’m calling about my vehicle. Do you know what the status of it is and when it will be ready?” Dealerships across the country hear some version of this phone call many times a day. In a world where a customer’s time is just as important as...