Tom Kline

DMM Expert Tom Kline

Tom Kline is the Lead Consultant and Founder at Better Vantage Point which provides Dealer Dispute, Compliance and Risk Mitigation Solutions. 

Tom also spearheads Tuck the Octopus, an innovative governance, risk and compliance program which helps dealerships initiate best practices from a GRC perspective resulting in proactive reputation management, directly impacting customer retention and loyalty. 

At dealerships, regulatory and legal problems usually begin in three ways. First, two-legged problems (disgruntled customers and upset employees) can pull focus from sales and service. These issues can cause media challenges, such as allegations of deceptive advertising or bad social media reviews.

Tom has developed easy-to-use compliance solutions to solve these problems and which demonstrate on-going efforts by dealerships to effectively comply with federal, state and local industry regulations.

Tom has extensive experience working with both publicly-held and private dealerships He routinely speaks at national conferences, workshops, 20 groups and presents webinars about risk transferences and risk mitigation topics & techniques. Tom also provides expert witness testimony to defend dealerships and has multiple trade group endorsements. 

For more information:

Phone Number: 757 434 7656

Email Address: [email protected]