Industry News
Your Lot Is Doing Two Jobs When It Was Built for One
Most of the dealership lots I work with were configured for a different inventory reality. Land was cheaper, depth was lower, and the gap between...
With Repossessions at Their Highest Level Since 2009, Customer Support Matters More Than Ever
The automobile industry is experiencing a surge in repossessions that rivals the numbers we saw during the Great Recession. In 2025, more than 2.2...
The Ad Pivot: When Lending Changes, Marketing Feels It Too
Marketing and finance do not always sit at the same table, but today's lending environment is giving them more in common than ever before. That is...
When Both Sides Are Right: The Weight of Unfinished Things
Leadership isn't always about making difficult decisions. Sometimes it's about deciding which important thing deserves your attention first. Have you...
DMM Review: What Dealers Can Learn from "The End of Car Sales as We Know It"
Liying Deng’s The End of Car Sales as We Know It begins with an account of the author’s earliest memories of cars. Specifically, it was the warm and...
The Invisible Risk Inside Your Dealership's AI Boom
There is a moment happening inside dealerships right now that nobody is talking about publicly. A GM, a fixed ops manager, or an F&I director sits...
Triple Threat
A “triple threat” is usually a compliment. In theater, it’s the performer who can act, sing, and dance. In football, it’s the player who can run,...
Three Principles for Managing Competing Stakeholder Pressures
It’s a challenging time for the automotive industry. Dealers everywhere are facing unprecedented pressures from lenders, investors, customers, and...
“I’ll Take The Small Pizza…”
…said no one… ever. No one ever wants a small pizza. Everyone wants the large. It’s just what they want. Full stop. Now, they may be on a diet and...
Why AI is Failing Car Dealerships (And Why it’s Not the AI’s Fault)
AI came with a lot of promises for car dealers. It was going to revolutionize operations, crush sales goals, and deliver customers directly to the...
Why Your Dealership’s AI Marketing Strategy is Leaking Capital
Imagine it’s the start of a new month at the dealership. Your marketing team sits down with a high-end generative AI tool to map out the next...
Fraud Always Follows Incentives: AI Just Brought a Map
This article is part of a special cybersecurity feature brought to you by DMM, in partnership with Opia, and written by Sara Lomax. I’ve spent almost...