In the blink of an eye: That’s how quickly the new generation the car industry worried so much about—the millennials—has grown up and bought houses and cars like we were told they never would. Some predictions were spot on, some were off, but what is not in question: If you want to do business with millennials, you must stop . . . and listen. If you do business with … [Read more...] about How to Connect With Millennials in Your F&I Department
digital F&I tools
A well-loved and popular Hollywood genre is the “buddy cop” movie. Just about any buddy cop film starts out the same way: A seasoned detective who knows the beat reluctantly joins forces with a rookie with unbridled energy, fresh perspective, and the latest gadgets. The past and the future meet the present—and sparks fly. Soon, the characters realize they each bring … [Read more...] about When F&I Past Meets Future, Sparks Can Fly—For the Better
When sports teams take the field, commentators review their attributes, experience, and records. And although all players are unique, one cannot help but to compare their stats against their competition. How well does your finance and insurance department stack up against its F&I competition? Although different dealerships deal with particular limitations, the public … [Read more...] about How Do You Stack Up Against Your F&I Competition?
There may be reasons why a dealership doesn’t insist that its F&I department use a menu for presenting F&I products, but they are not supported by indisputable, real-world data, which offers overwhelming evidence of the advantages of e-menu presentations. The following are three costs a dealership incurs when it continues to present its F&I products without a … [Read more...] about 3 Hidden Costs of Not Offering E-Menu Presentations
Have you given thought lately about how the technological paradigm shift taking place in the automotive world might change your F&I processes? The re-imagination of automotive retail is at our doorstep. Is anyone surprised? Look at the age we live in: Compare the technologies you and your family use every day to the technologies and methods used in car dealerships. … [Read more...] about How to Respond to F&I’s Technological Paradigm Shift