There are many great resources that teach dealership owners and employees on how to run a dealership. There are even more amazing options on business fundamentals. The one that most influenced my experience as a manager both at a dealership and of DealerScience as a growing start-up is Leadership and Self Deception: Getting Out of the Box by the Arbinger Institute. … [Read more...] about The Principles of Leadership and Self-Deception
management tools
5 Ways You May Be Killing Your KPIs With Good Intentions
Thanks to the wealth of data captured by the typical enterprise system, key performance indicators (KPIs) and the dashboards that display them are becoming very popular. Any dealership that can’t monitor its metrics in real time is falling behind the curve. For the most part, KPIs are a good thing, and the dashboards that serve up the information in an easy-to-use format … [Read more...] about 5 Ways You May Be Killing Your KPIs With Good Intentions