In October 1948, two brothers closed their hamburger restaurant, fired their carhops, streamlined their menu, reorganized their kitchen, and invented the Speedee Service System, which emphasized speed, low prices, and high volume. Their redesigned drive-in opened a few months later and was innovative for its day, requiring the customers to learn how to serve themselves by … [Read more...] about Without a Workflow Process, Your F&I Department Is Just Winging It
“The only thing we have to fear is fear itself.” “Mr. Gorbachev, tear down this wall.” “I have a dream.” You can hear the voices in your head when you read these quotes. They’re from persuasive, impassioned speeches given at exactly the right moments in time to make history. These indelible moments came from the speakers’ heart and deeply connected with their audience. … [Read more...] about Harness the Persuasive (and Profitable) Power of Needs-Based F&I Presentations
Most of us, truth be told, don’t like being held accountable. The word accountability can sound negative, like punishment. We don’t cozy up to it without difficulty—we need a good reason to do so because people love wiggle room. But then again, wiggle room can lead to problems, especially in business practice. Some businesses tolerate carelessness and inconsistency when … [Read more...] about Focus on Dealership F&I Process Accountability for a Better PVR
Before the Industrial Age, everything was handcrafted. In the early 1900s, Henry Ford’s process for producing the Model T was key to transforming manufacturing techniques. Today, Tesla and other manufacturers’ vehicles flow to completion along assembly lines mainly manned by robotic assemblers. Yet, even with all of today’s technology, other manufacturers still handcraft … [Read more...] about Is Your F&I Office Like a Model T or a Tesla?
The straightest line to better F&I results is with modern technologies that incorporate interactive presentation videos, need-analysis surveys, and aftermarket product-decisioning tools. Rube Goldberg was an engineer, inventor, and cartoonist known for designing complicated and humorous machines for getting work done. We use his name today to describe whimsical, overly … [Read more...] about 5 Steps to Better F&I Results