Toronto — May 10, 2018 — Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as a participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including tablet check-in and mobile service scheduling, GM dealerships can deliver the industry’s best digital service … [Read more...] about Dealer-FX is a Participating Vendor in the General Motors PASE Program
In the blink of an eye: That’s how quickly the new generation the car industry worried so much about—the millennials—has grown up and bought houses and cars like we were told they never would. Some predictions were spot on, some were off, but what is not in question: If you want to do business with millennials, you must stop . . . and listen. If you do business with … [Read more...] about How to Connect With Millennials in Your F&I Department
As you already know, consumers’ buying behaviors are evolving. Not only are more transactions than ever being initiated online, but now, some companies are promising a complete online transaction. You may wonder how your brick-and-mortar dealership will compete with the latest technologies that offer a fully automated, consumer-driven online transaction. The answer is the … [Read more...] about Use Technology As a Differentiator to Create a Better F&I Customer Experience
Since 2013, eLEND Solutions’ annual survey has examined the disconnect between actual start-to-finish purchase transaction times and what dealers believe is the “ideal” time consumers should spend in a dealership buying a car. This year, the disconnect has diminished somewhat versus the previous year, with transaction times showing a marked improvement. But most dealers … [Read more...] about Dealers Agree Mobile Speeds Up Transaction Times, So Why Do Some Resist?
When the dreaded “check engine” light switches on, today’s drivers have a choice to make when scheduling service appointments. Where do they go? Who can they trust? Calling their dealership is one option. Or they could go to their local mechanic, visit a specialist auto shop, text their brother who likes tinkering with cars . . . the list goes on. Consumers have … [Read more...] about 3 Ways to Win More Service Appointments