In 2007, in the award-winning film about entrepreneurialism and greed There Will Be Blood, actor Daniel Day-Lewis earned an Academy Award for his menacing portrayal of oil prospector Daniel Plainview. In a pivotal scene, Plainview describes how he uses diagonal drilling—comparing it to angling a drinking straw from his claim underground to his competitors’ to drain away … [Read more...] about Fintechs: Are They Creating New Revenue Streams, or Siphoning Existing Ones?
As a technology provider, our dealers drive every moment, every design, and every decision that we make. Yet, we often consider what it means for a technology provider to be customer-obsessed and what it means for our dealers to be customer-obsessed as two separate entities. When bottled down, however, both fronts depend on the same recipe to deliver the ultimate customer … [Read more...] about Forget the Bells and Whistles: It’s All One Customer Experience