The COVID-19 pandemic has had an economic impact on almost every industry, including automotive. But adaptable car dealers have embraced their new selling environment—scheduling virtual appointments, making pickups/drop-offs for service appointments standard practice, and investing in digital retailing. Though business has gone on, many dealerships have had to do so while … [Read more...] about Why You Shouldn’t Let Hiring & Coaching Take a Backseat To Your Business Operations
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The Profit Is in the Process
On a typical workday my alarm starts at 5:30 am. That means, I usually roll out of bed about 5:45 after the second snooze button goes off. I head downstairs, followed by the cat, who thinks she needs immediate attention. I read my daily devotional, meditate and get in a 30-minute workout. Then I hit the shower, put on makeup, do my hair and get dressed. That is my morning … [Read more...] about The Profit Is in the Process
I’m Still Standing
“You could never know what it's like - Your blood like winter freezes just like ice - And there's a cold lonely light that shines from you - You'll wind up like the wreck you hide behind that mask you use.” For those of you not as familiar, these are the beginning lyrics to a song by Elton John called I’m Still Standing. We got knocked down hard over the last 6 months … [Read more...] about I’m Still Standing
4 Ways to Rebuild Your Dealership’s Culture Post-COVID-19
A recent report by McKinsey and Company entitled "Reimaging the office and work-life after COVID-19", found 80% of people reported enjoying working from home during the COVID pandemic. With so many companies deciding how, when, and whether they will bring their employees back to work, now is a great time to examine your dealership's culture and determine if your original store … [Read more...] about 4 Ways to Rebuild Your Dealership’s Culture Post-COVID-19
The ‘Why Behind’
I need an email address. What are the miles? Is the wife on the title to the trade-in? The insurance card is expired. Where’s the etch number? What color is the vehicle? Is there a PO Box I need to make sure is on all the paperwork? I could continue, but as you are probably standing over a trash can eating your lunch while reading this article–I’ll be brief: welcome to … [Read more...] about The ‘Why Behind’