The recently approved resolution to repeal the Consumer Financial Protection Bureau’s (CFPB) dealer participation guidance by both the U.S. Senate and House of Representatives got me thinking about the struggle dealers are having in preserving their often relied-upon dealer reserve. My conclusion: This important profit center is in jeopardy regardless of what the CFPB is up … [Read more...] about Dealer Reserve Remains in Jeopardy, Even With CFPB Rollback
vendors
NADA Show 2018 Must-See Vendors
The National Automobile Dealers Association’s annual convention has a new name this year: NADA Show 2018, taking place from March 22–25. The venue will be familiar, however. After last year’s celebration in New Orleans, the show returns to the Las Vegas Convention Center, site of the 2016 gala. This year’s show comes on the heels of a curious year for automotive retailers, … [Read more...] about NADA Show 2018 Must-See Vendors
Forget the Bells and Whistles: It’s All One Customer Experience
As a technology provider, our dealers drive every moment, every design, and every decision that we make. Yet, we often consider what it means for a technology provider to be customer-obsessed and what it means for our dealers to be customer-obsessed as two separate entities. When bottled down, however, both fronts depend on the same recipe to deliver the ultimate customer … [Read more...] about Forget the Bells and Whistles: It’s All One Customer Experience
5 Things Dealers Need to Understand About Big Data
With the NADA Show 2018 in Las Vegas a mere matter of weeks away, two words dealers are probably hearing a lot—and will hear much more often at the convention—are big data. Many of the biggest and most innovative vendors in the automotive space will be touting the latest and greatest in their big data and analytics offerings at the show, and as impressive as it all sounds, … [Read more...] about 5 Things Dealers Need to Understand About Big Data
Top 10 Things to Look for in Dealership Technology
David Letterman, a legend of late night comedy, once said, "Nothing is more satisfying . . . than getting a great idea and then beatin' it to death.” Each night on his talk show, he demonstrated his ability to overdo an idea by reading a Top 10 list featuring 10 humorous takes on a single topic. In honor of Dave’s return to show business, I offer up a Top 10 list of my … [Read more...] about Top 10 Things to Look for in Dealership Technology