Technology
Lessons From the AI Frontlines in a BHPH Dealership
By Tiger Okeley, Executive Board Member, Oak Motors/Indiana Finance Company The artificial intelligence (AI) wave has crashed over all of us in the...
The GM’s AI Assistant: Turning Daily Chaos Into Clean Profit
Running a store today is a grind. Your morning starts with too many problems: a salesperson quit, ad spend feels like a black hole, trades are...
The Hidden Gains of Using AI in Fixed Ops
I’ve been in and around service departments for over three decades. First as a technician, an advisor, a manager, and now as someone who helps...
Dealerships Don't Need More People or Vendors
Automotive retail is stuck in a loop. When problems arise, we default to two options: Hire more people. Buy another tool. But neither approach...
How to Use Social Media to Build Trust and Appointments
Social selling. Just the term makes me feel like I’ve been cornered at a networking event by someone wearing a Bluetooth headset and no shame. And...
How Smarter Data and Tech Can Fix Your Dealership's Staffing Issues
Everyone’s feeling it: employee turnover is a massive pain point and dealership teams are caught up in a cycle of missed opportunities and staffing...
It's Time to Circle the Wagon
Back in the frontier days, circling the wagons meant getting ready for an attack. These days? Same idea – just swap the bandits for regulators,...
Start the Riot: Inside Automotive's First AI Cohort
It’s January 1978 and the Sex Pistols have just self-destructed on stage in San Francisco. This symbolic implosion marked the end of UK punk’s...
AI in Automotive Retail: A Straight-Talk Guide for Dealerships
AI is everywhere in automotive right now. It’s in your inbox, your LinkedIn feed, your vendor demos. And if you’re like most dealers, you’re being...
From Capabilities to Outcomes: The Next Frontier for Dealer-Focused Martech and Data Providers
"If not but for." I remember exactly where I was when I first heard those four words—and the internal business and cultural challenge the...
From Capabilities to Outcomes: The Next Frontier for Dealer-Focused Martech and Data Providers
"If not but for." I remember exactly where I was when I first heard those four words—and the internal business and cultural challenge the...
The AI Era Is Coming, And Your Dirty Data Will Break It
Let’s be honest, “Data Hygiene” sounds like something your IT manager brings up after a system crash, not a game-changing strategy to sell more cars....