Compliance
Every Contract You Sign Is Now an AI Contract
A 20 Group surfaced the question every dealership will face in the next 18 months. Almost no contract answers it. During a recent session with a 20...
The Keys We're Handed: AI, Customer Data, and Trust in Automotive Retail
Tim Hayden, Founder and CEO of BrainTrust Partners, examines how dealerships can use AI and customer data while respecting privacy, managing access...
Generating Sales From Compliance
Tom Kline explores how dealerships can turn compliance standards into clear customer promises, and why the operations behind those promises matter as...
Every Customer Is A Complaint Department
By Tom Kline, Better Vantage Point | Tuck The Octopussm Ten years ago, an unhappy customer might threaten, “I’m calling the Attorney General.” Today,...
Don’t Borrow Trouble
By Tom Kline, Better Vantage Point | Tuck The Octopus I have a new friend in the UK and his name is Martin. While we were talking about a thing, he...
Diplomacy By Dairy Queen
By Tom Kline, Better Vantage Point | Tuck The Octopussm Imagine a world where you are having an intense, heated argument with your spouse,...
How Marketing Teams Are Becoming Unexpected Stakeholders in Dealership Data Compliance
When dealership marketing teams design an online experience, the goal is usually conversion: fewer clicks, faster forms and a smoother path from a...
End of Discussion
By Tom Kline, Better Vantage Point | Tuck The Octopussm Can we stop having this conversation now? Every time a regulator takes action against...
When Both Sides Are Right: The Weight of Unfinished Things
Leadership isn't always about making difficult decisions. Sometimes it's about deciding which important thing deserves your attention first. Have you...
I’m Free
How did you feel on: You felt amazing! You felt alive and without responsibilities! Ahhhh! Some dealers felt this way when the current President was...
It's Time to Circle the Wagon
Back in the frontier days, circling the wagons meant getting ready for an attack. These days? Same idea – just swap the bandits for regulators,...
Knew or Should Have Known: Why Legal Claims Are Rooted in What Dealers Fail to Prevent
You knew. You absolutely did. And if you claim you didn’t know, then you should have known. That’s what they’ll claim and that will be the message...