Commentary
When the Enemy Is Already Inside the Dealership: Insider Threats You Can’t Ignore
By Richard Foster - Retired UK Cop, Ransomware Negotiator & Cybercrime Specialist from Brainstorm Security Ltd. Have you noticed that when there is a...
Don’t Borrow Trouble
By Tom Kline, Better Vantage Point | Tuck The Octopus I have a new friend in the UK and his name is Martin. While we were talking about a thing, he...
The Problem With Car Ads Isn't AI. It's Slop.
AI has made automotive marketing faster, cheaper and infinite. Has it made any of it better? I came across a post from Porsche’s Newsroom this...
Diplomacy By Dairy Queen
By Tom Kline, Better Vantage Point | Tuck The Octopussm Imagine a world where you are having an intense, heated argument with your spouse,...
How Marketing Teams Are Becoming Unexpected Stakeholders in Dealership Data Compliance
When dealership marketing teams design an online experience, the goal is usually conversion: fewer clicks, faster forms and a smoother path from a...
Turning Metal, Not Parking It: A CFO’s Playbook for Used Car Aging and Cash Flow
There is a particular stillness that settles over a used car lot when inventory ages. It doesn’t creak. It doesn’t flash red lights. It doesn’t send...
The Ad Pivot: When Lending Changes, Marketing Feels It Too
Marketing and finance do not always sit at the same table, but today's lending environment is giving them more in common than ever before. That is...
When Both Sides Are Right: The Weight of Unfinished Things
Leadership isn't always about making difficult decisions. Sometimes it's about deciding which important thing deserves your attention first. Have you...
Three Principles for Managing Competing Stakeholder Pressures
It’s a challenging time for the automotive industry. Dealers everywhere are facing unprecedented pressures from lenders, investors, customers, and...
“I’ll Take The Small Pizza…”
…said no one… ever. No one ever wants a small pizza. Everyone wants the large. It’s just what they want. Full stop. Now, they may be on a diet and...
Popcorn Thinking in a Potato Chip World
When you are thinking about what to eat with lunch, do you dive head-first into a bag of potato chips without regard to calories and fat content? Do...
The Hidden Gains of Using AI in Fixed Ops
I’ve been in and around service departments for over three decades. First as a technician, an advisor, a manager, and now as someone who helps...
