Leadership & People
Dealership Management Advice: Work Smarter Not Harder in 2020
The industry is forecast to be stable in 2020. Stable may be a welcome word for many and is certainly better than the prediction of decline we all...
Why Conduct an On-site Compliance Audit in Your Car Dealership?
Before we start exploring the reasons why every car dealer must conduct an on-site compliance audit in his car dealership, let us form an overview of...
Plan, People and Profitability: A Lesson in Chicken
When a cashier takes your money for your purchase and then sends you off with a deadpan, “have a good one,” how do you feel? On the other hand,...
Commission Breath
What is that awful smell? You know, that smell you sniff when you meet a “slick” salesperson? What is the definition of a professional? Is it someone...
Importance of Whistleblower Hotline as Part of Dealership Comprehensive Compliance Program
No matter the size of your car dealership, it is in your best interest as a dealership owner to put tools in place that protect the reputation of...
Recommit to Learning: Three Tactics for Your Defensive Playbook
The crisp autumn air, and the changing color of the leaves, always make me think of football. Fall is the time when many sports fans come to life....
Coaching and Consistency in your BDC
The Business Development Center, or BDC, is the heart of the dealership. Every other BDC website or article you read these days contains that...
4 Team Building Strategies for Your Sales Staff
Automotive sales can be a competitive and cutthroat business. With most salespeople working on commission, grabbing a sale whenever possible becomes...
In Today’s Gig Economy, Are You Classifying Dealer-Trade Drivers Correctly?
The term gig economy is not just one you hear millennials use; it’s a continuously growing workforce of independent contractors who value flexibility...
Dealertrack DMS’ Lifetime Learning Portal Answers Industry Need for Customized, Comprehensive Training
Salt Lake City — September 7, 2018 — As a lack of ongoing training continues to impact employee retention and overall profitability, dealerships...
The Four Types of Objections That Derail Salespeople (and How to Deal With Them)
Hoboken, NJ — August 28, 2018 — No may be a tiny word, but for salespeople, it's the most dreaded word in the English language. Nothing causes your...
Back by Popular Demand, Compli and Fisher Phillips Team Up to Talk Termination During Second Webinar
Portland, OR — June 12, 2018 — Compli, the automotive leader in HR and Compliance solutions, has announced their first employee termination webinar...