Fixed Ops

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Right-Sizing Extended Electric Vehicle Warranty And CPO Policies, an Interview with Josh Bass, VP of Innovation at JM&A Group

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Reimagining The Parts Return Process, an Interview with Jennifer Jones, Global Lifetime Warranty Manager at Ford Motor Company

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Using Digital And Automation For Cost Effective Claims Processing To Optimize Operational Efficiencies, an Interview with Ed Roberts, COO of Bozard Ford Lincoln

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Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

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Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

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Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

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Fixed Operations Marketing: The Revolution

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Mobile Shopping is Impacting Online Parts Sales

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Inventory Trends

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Supply Chain Issues and Inventory Challenges For Franchised New Car Dealers

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Changing the Narrative to Sustainable Profit

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Parts eCommerce Fuels Revenue Growth in 2021