Fixed Ops

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What’s the Status? How Dealerships Can Avoid Missed Opportunities With Existing Clients

“Hi, I’m calling about my vehicle. Do you know what the status of it is and when it will be ready?” Dealerships across the country hear some version...

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People in Automotive: Allie Peters

In this month's edition of People in Automotive, Laurie Halter meets with Allie Peters, Fixed Ops Director at the Cavender Auto Group. Allie is open,...

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Parts Departments: the key to dealership success

In my work with hundreds of parts departments, I’ve witnessed time and time again parts and service departments being undervalued and neglected by...

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Harnessing the Power of the Parts Department in the New EV Era

As the automotive industry races towards an increasingly electric future, dealerships face the challenge of adapting to the rise of electric vehicles...

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Upcoming Recession? Embrace This Overlooked Profit Center!

There has been growing speculation about the possibility of another recession, and experts seem to agree that they aren’t entirely sure if a...

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Establishing Connections Through the Parts Department

Creating connections with customers is vital for any business to thrive, whether you are trying to acquire new customers or sell to existing ones. By...

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Right-Sizing Extended Electric Vehicle Warranty And CPO Policies, an Interview with Josh Bass, VP of Innovation at JM&A Group

"It's all about ensuring that JM&A Group stays ahead of the competition, specifically in the F&I Product space."  The MAPConnected Vehicle Service...

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Reimagining The Parts Return Process, an Interview with Jennifer Jones, Global Lifetime Warranty Manager at Ford Motor Company

Jennifer was encouraged by her high school science teacher to pursue her love of math and science with a career in engineering. When it came to...

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Using Digital And Automation For Cost Effective Claims Processing To Optimize Operational Efficiencies, an Interview with Ed Roberts, COO of Bozard Ford Lincoln

"They were the first to give me an opportunity because up until that point, I was homeless."  Meeting with Ed Roberts is always an experience that...

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Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

"I have built a framework from the best of everyone I ever paid attention to, and I don't read many books. I don't have a lot of time," Art smiles as...

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Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

When Jason Payne graduated with a Bachelor’s Degree in Mechanical Engineering, he also sold the web design company that he had started in his...

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Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

“In 1995, as web adoption was excelling and Internet browsers were engaging users I realized three key things. One, there was a clear opportunity for...

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