Industry News
Trust, Your Employees, and Lady Gaga
Positive relations with employees start with trust. If you break the trust, you have a long journey ahead. Once you identify which of these...
Dealers: Are You in the Clubhouse?
If anyone missed high school cliques, you could thank Clubhouse for bringing that feeling back. Yes, the newest social media app is consuming our...
Why Your Dealership Needs To Actually Use Your Blog
If you want to keep a secret, secret... If you'd rather not air your dirty laundry in public... If you don't want anyone ever to find out what you...
Answer These 4 Questions & Increase Sales
It takes more than great prices and great products to win over customers today! The number one opportunity in your business right now lies in...
Digital Retail: 4 Steps for Setting Your Dealership up for Success
Chances are, your dealership has been leaning into digital and contactless services more than ever in order to sell more cars during the ongoing...
The Calm After the Storm
It's finally December 37th and your last deal is in the books and you have officially gone from hero to zero. The last rush of commercial deals and...
In Honor Of Our Godfather of Automotive Marketing: Ralph Paglia
On December 21, news had spread that the man behind most of what we do in this industry today had passed away, well respected industry legend, Ralph...
Mask-less Socialising: What This Means For Your Dealership
There will come a time, sooner than we think at this point, where we'll be living in a post-COVID era. We'll be back at our favorite crowded bars,...
Is Your Dealership Site Ready for the New Era of Car Buyers?
People inherently value freedom of flow. The difference between your bedroom and a prison cell is whether you can leave it. While the pandemic...
How To Handle A Customer Dispute Like a Pro: Part 2
In Part 1, you will recall that we had the goals of discovering the truth, building trust, and de-escalating the customer's anger (a.k.a. extracting...
Four Ways to Ramp up Leadership in 2021
Recently I had the opportunity to sit down with Laurie Foster, Founder of Foster Strategies Group, and a super connector in our industry. Laurie and...
Lockdown Spurs Growth of Streaming Video, Driving More Opportunity for Local Dealers
The COVID-19 pandemic has changed many aspects of our lives, including the way we work, learn, shop and communicate. In regards to consumer video...
